Cancellations made more than 48 hours before the consultation are eligible for a full refund. Cancellations within 48 hours of the scheduled appointment may incur a 50% charge.
To cancel or reschedule, please notify us in writing by email.
In-person meetings are available within a 5-mile radius of TW1 4ST. Beyond this, meetings are typically held online via Google Meet, with in-person site visits available by arrangement and subject to travel costs.